Department of Education

Leadership InstitutePrincipals ‹ Verbal Judo for Leaders

Verbal Judo for Leaders

About the program

Verbal Judo is an invaluable life skill, and with practice, the principles and techniques will:

  • enhance the participant’s ability to always perform professionally under pressure
  • assist the participant to develop personal and professional relationships. 

The two-day Verbal Judo for Leaders includes all of the Verbal Judo for Individuals content plus advanced material that will assist in the often difficult role of overseeing the performance of others. The program is designed to show participants how to get the best from their team through the effective use of their professional presence and communication.

Verbal Judo for Leaders teaches how to treat people with respect, how to stay calm and professionally handle verbal resistance and abuse, and therefore reduce conflict. Implementing the skills and strategies in the workplace will increase the safety and professionalism of every encounter.

Learning intention

By the end of this workshop, it is intended participants will understand:

  • the goal of persuasion and professional discourse
  • dealing with difference - how to read people
  • how to professionally handle verbal abuse
  • delivery style = 93% (success or failure)
  • the five step ‘Hard Style’ technique to overcome verbal resistance
  • the 'Tactical 8 Steps' - a professional and powerful introduction and interview process
  • management of self.

Target audience

School leaders who want to learn skills to influence people, to motivate and turn conflict into resolution. 

Line managers are also are encouraged to attend this program, as it will profoundly and positively enhance the way in which they, and subsequently their staff, perform.

Previous participant testimonials

"Very useful with practical steps to deal with confrontation. It is refreshing to watch and learn from someone who genuinely knows and believes in what they are presenting."
Rebecca Davis, Program Coordinator, Mount Lawley Senior High School (March, 2019)

"I feel very confident and reassured with strategies I now have to assist with any tricky situation. What also comes across was a reaffirmation the qualities of a good leader."
Anne Christodulou, Principal, East Hamilton Hill Primary School (March, 2019)

"Very relevant to the context of a school. Great networking opportunity and opportunity to practice. Highly recommend and feel privileged to have come and taken part. Thanks Trevor."
Kelly McLagan, Deputy Principal, Hollywood Primary School (March, 2019)

"Wonderful! Should be rolled out to all schools. Really enjoyed."
Andy McLean, Principal, Jigalong Remote Community School (March, 2019)

"Brilliant presentation with plenty of appropriate humour and examples that conveyed the message across well. Will highly recommend this program to others."
Jennifer Claughton, Research Assistant, System Performance (March, 2019)

About the facilitator

Verbal Judo Australia has delivered more than 2000 programs across the country to government agencies and private companies since 1996.

Trevor Lawson is the Director of Verbal Judo Australia and has over 20 years experience as frontline security in the health sector, and as an instructor in management of aggression strategies and customer services skills. 

Verbal Judo is an internationally recognised customer service and negotiations training course.

Alignment to professional standards

Australian Professional Standard for Principals:

  • Developing self and others
  • Leading the management of the school
  • Engaging and working with the community.

Australian Professional Standards for Teachers:

Standards Focus areas
3. Plan for and implement effective teaching and learning 3.5
4. Create and maintain supportive and safe learning environments 4.3
7. Engage professionally with colleagues, parents/carers and the community 7.1

Competency Framework for School Corporate Services Staff:

  • Human Resource Management

Generic competencies:

  • effective communication
  • building and maintaining relationships
  • critical thinking and agility
  • developing self and others
  • integrity and professional conduct.

    Two-day program 


    20-21 June 2019
    19-20 September 2019
    4-5 November 2019


    Register now

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Dates and times

  Day 1 Day 2 Times
Cohort 2 Thursday
20 June 2019
21 June 2019
8.30am to 4.00pm
Cohort 3 Thursday
19 September 2019
20 September 2019
8.30am to 4.00pm
Cohort 4 Monday
4 November 2019
5 November 2019
8.30am to 4.00pm

Register now.




Leadership Institute
Building B
164-194 Oxford Street, Leederville

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On the day

  • All programs run from 8.30am to 4.00pm. (Institute doors open at 8.00am.)
  • Business dress is required.
  • Morning tea and lunch are provided.


The Leadership Institute is located in Building B at 164-194 Oxford Street, Leederville. We co-locate with the School of Isolated and Distance Education (SIDE).


Please note, the Institute does not have on-site parking:

  • The City of Vincent has a number of car parks throughout Leederville.
  • The closest long term paid parking is available on the south side of The Avenue Car Park on Leederville Parade.
  • Short term paid parking (two hour) is available in adjacent streets.
  • The City of Vincent offers a 'pay by phone' parking service.
  • The Institute is a two minute walk from Leederville train station.
  • Taxis service the site promptly.
  • Cycle racks are located outside Building F.

Download the Institute map and parking information.

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How to register

  • Register for Verbal Judo for Leaders on PLIS.
  • Complete your details.

Further information

Please contact the Leadership Institute on 1300 610 801 or email


Verbal Judo for Leaders

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