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Leadership InstituteMiddle Leaders ‹ Verbal Judo for Individuals

Verbal Judo for Individuals

About the program

Verbal Judo is an invaluable life skill, and with practice, the principles and techniques will:

  • enhance the participant’s ability to always perform professionally under pressure
  • assist the participant to develop  personal and professional relationships.

Verbal Judo for Individuals is ideal for anyone who has direct contact with students, parents, work colleagues and/or the community in emotionally charged and difficult situations. It gives participants the advantage of knowing what to say, how to say it and why it works.

The program teaches how to treat people with respect, how to stay calm and professionally handle verbal resistance and abuse, and therefore reduce conflict. Implementing the skills and strategies in the workplace will increase the safety and professionalism of every encounter.

Learning intention

By the end of this program, it is intended participants will understand:

  • the goal of persuasion and professional discourse
  • how to read people
  • how to professionally handle verbal abuse
  • delivery style = 93% (success or failure)
  • the five step ‘Hard Style’ technique to overcome verbal resistance
  • the four appeals of persuasion
  • the management of self.

Target audience

Anyone who has direct contact with students, parents, work colleagues and/or the community.

Line managers should attend the two day Verbal Judo for Leaders, which includes advanced material that will assist in the often difficult role of overseeing the performance of others.

Previous participant testimonials

"Interesting, thought provoking, entertaining delivery. Thank You."
Leanne Hill, Teacher, Winterfold Primary School (March, 2019)

"Well paced, articulate, practical, sequenced flowchart process. A must for all."
Gay Pathmanathan, Teacher, Charthouse Primary School (March, 2019)

"Trevor is a very passionate and engaging presenter. His real examples fully support his methodologies. This was a fantastic learning opportunity and I'm really looking forward to trying it out."
Sue Ashworth, Teacher, Charthouse Primary School  (March, 2019)

"Great presenter, very engaging and interesting stories! Well worth coming, learnt a lot. Will use in everyday life."
Leanne Hatt, School Officer, Yanchep Beach Primary School (March, 2019)

"Fantastic! All of the content can be utilised within my school setting. So many great tips that made a lot of sense."
Louise Hughes, Principal, Calista Primary School (March, 2019)

"Trevor makes it real and thought provoking. Will certainly be sharing your knowledge and telling colleagues to attend."
Steph Atkinson, Special Needs Education Assistant, Charthouse Primary School  (March, 2019)

About the facilitator

Verbal Judo Australia has delivered more than 2000 programs across the country to government agencies and private companies since 1996.

Trevor Lawson is the Director of Verbal Judo Australia and has over 20 years experience as frontline security in the health sector, and as an instructor in management of aggression strategies and customer services skills. 

Verbal Judo is an internationally recognised customer service and negotiations training course.

Alignment to professional standards

Australian Professional Standard for Principals:

  • Developing self and others
  • Leading the management of the school
  • Engaging and working with the community.

Australian Professional Standards for Teachers:

Standards Focus areas
3. Plan for and implement effective teaching and learning 3.5
4. Create and maintain supportive and safe learning environments 4.3
5. Assess, provide feedback and report on student learning 5.3
7. Engage professionally with colleagues, parents/carers and the community 7.1

Competency Framework for School Corporate Services Staff:

  • Human Resource Management

Generic competencies:

  • effective communication
  • building and maintaining relationships
  • critical thinking and agility
  • teamwork
  • developing self and others
  • integrity and professional conduct.

    One-day program 


    17 June 2019
    18 June 2019
    16 September 2019
    17 September 2019
    7 November 2019
    8 November 2019


    Register now


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Dates and times

Day Date Time
Monday 17 June 2019 8.30am to 4.00pm
Tuesday 18 June 2019 8.30am to 4.00pm
Monday 16 September 2019 8.30am to 4.00pm
Tuesday 17 September 2019 8.30am to 4.00pm
Thursday 7 November 2019 8.30am to 4.00pm
Friday 8 November 2019 8.30am to 4.00pm

Register now.




Leadership Institute 
Building B
164-194 Oxford Street, Leederville
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On the day 

  • All programs run from 8.30am to 4.00pm. (Institute doors open at 8.00am.)
  • Business dress is required.
  • Morning tea and lunch are provided.


The Leadership Institute is located in Building B at 164-194 Oxford Street, Leederville WA. We co-locate with the School of Isolated and Distance Education (SIDE).


Please note, the Institute does not have on-site parking:

  • The City of Vincent has a number of car parks throughout Leederville.
  • The closest long term paid parking is available on the south side of The Avenue Car Park on Leederville Parade.
  • Short term paid parking (two hour) is available in adjacent streets.
  • The City of Vincent offers a 'pay by phone' parking service.
  • The Institute is a two minute walk from Leederville train station.
  • Taxis service the site promptly.
  • Cycle racks are located outside Building F.

Download the Institute map and parking information.

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How to register

  • Register for Verbal Judo for Individuals on PLIS.
  • Complete your details.

Further information

Please contact the Leadership Institute on 1300 610 801 or email


Verbal Judo for Individuals

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