Department of Education

Verbal Judo for Leaders

About the program

Verbal Judo is an invaluable life skill, and with practice, the principles and techniques:

  • enhance the participant’s ability to always perform professionally under pressure
  • assist the participant to develop  personal and professional relationships. 

The two-day Verbal Judo for Leaders includes all of the Verbal Judo for Individuals content plus advanced material that will assist in the often difficult role of overseeing the performance of others. The program is designed to show participants how to get the best from their team through the effective use of their professional presence and communication.

Verbal Judo for Leaders teaches how to treat people with respect, how to stay calm and professionally handle verbal resistance and abuse, and therefore reduce conflict. Implementing the skills and strategies in the workplace will increase the safety and professionalism of every encounter.

Learning intention

By the end of this workshop, it is intended participants will understand:

  • the goal of persuasion and professional discourse
  • dealing with difference - how to read people
  • how to professionally handle verbal abuse
  • delivery style = 93% (success or failure)
  • the five step ‘Hard Style’ technique to overcome verbal resistance
  • the 'Tactical 8 Steps' - a professional and powerful introduction and interview process
  • management of self.

Target audience

School leaders who want to learn skills to influence people, to motivate and turn conflict into resolution. 

Line managers are also are encouraged to attend this program, as it will profoundly and positively enhance the way in which they, and subsequently their staff, perform.

Previous participant testimonials

"I really enjoyed learning lots of practical strategies that I can't wait to put into practice."
Gaye Smith, Deputy Principal, South East Metropolitan Language Development Centre, June 2017

"Very valuable professional learning in being better communicators in our personal and work lives. Great tools and strategies that I can use tomorrow."
Jacqui O’Donnell, Principal, Rockingham Beach Primary School, June 2017

"Very valuable. Looking forward to implementing this in our front office."
Maureen Bailey, Manager Corporate Services, Australind Senior High School, 7 June 2017

"As the Principal of a challenging school I walked away from this PL with a very effective set of skills to use in the future. Most valuable PL I have attended in a long time."
Tania Leete, Principal, Midvale Primary School, 7 June 2017

"Valuable and useful."
Ai-ling Truong, Manager, Policy and Governance Unit, Department of Education, 7 June 2017

About the facilitator

Trevor Lawson is the Director of Verbal Judo Australia. Since 1996 Verbal Judo Australia has delivered more than 2000 programs across the country to government agencies and private companies. This is an internationally recognised customer service and negotiations training course.

Alignment to professional standards

Australian Professional Standard for Principals:

  • Developing self and others
  • Leading the management of the school
  • Engaging and working with the community.

Australian Professional Standards for Teachers:

Standards Focus areas
3. Plan for and implement effective teaching and learning 3.5
4. Create and maintain supportive and safe learning environments 4.3
7. Engage professionally with colleagues, parents/carers and the community 7.1

Competency Framework for School Corporate Services Staff:

  • Human Resource Management

Generic competencies:

  • effective communication
  • building and maintaining relationships
  • critical thinking and agility
  • developing self and others
  • integrity and professional conduct.

    Two-day program 

    No current intakes




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There are no current intakes for this program.




Institute for Professional Learning
Building B
164-194 Oxford Street

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On the day

  • All programs run from 8.30am to 4.00pm.
  • Business dress is required.
  • Morning tea and lunch are provided.


The Institute for Professional Learning is located in Building B at 164-194 Oxford Street, Leederville WA. We co-locate with the Schools of Isolated and Distance Education (SIDE).


Please note, the Institute does not have on-site parking:

  • The City of Vincent has a number of car parks throughout Leederville.
  • The closest long term paid parking is available on the south side of The Avenue Car Park on Leederville Parade.
  • Short term paid parking (two hour) is available in adjacent streets.
  • The City of Vincent offers a 'pay by phone' parking service.
  • The Institute is a two minute walk from Leederville train station.
  • Taxis service the site promptly.
  • Cycle racks are located outside Building F.

Download the Institute map and parking information.

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How to register

  • Register for Verbal Judo for Leaders on PLIS.
  • Complete your details.

Further information

Please contact the Institute for Professional Learning on 1300 610 801 or email


Verbal Judo for Leaders

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