Department of Education

Institute for Professional LearningFor Teachers ‹ Verbal Judo for Individuals

Verbal Judo for Individuals

About the program

Verbal Judo is an invaluable life skill, and with practice, the principles and techniques:

  • enhance the participant’s ability to always perform professionally under pressure
  • assist the participant to develop  personal and professional relationships.

Verbal Judo for Individuals is ideal for anyone who has direct contact with students, parents, work colleagues and/or the community in emotionally charged and difficult situations. It gives participants the advantage of knowing what to say, how to say it and why it works.

The program teaches how to treat people with respect, how to stay calm and professionally handle verbal resistance and abuse, and therefore reduce conflict. Implementing the skills and strategies in the workplace will increase the safety and professionalism of every encounter.

Learning intention

By the end of this program, it is intended participants will understand:

  • the goal of persuasion and professional discourse
  • how to read people
  • how to professionally handle verbal abuse
  • delivery style = 93% (success or failure)
  • the five step ‘Hard Style’ technique to overcome verbal resistance
  • the four appeals of persuasion
  • the management of self.

Target audience

Anyone who has direct contact with students, parents, work colleagues and/or the community.

Line managers should attend the two day Verbal Judo for Leaders, which includes advanced material that will assist in the often difficult role of overseeing the performance of others.

Previous participant testimonials

"Very interesting and informative. Recommend to all."
Shirley McLean, School Officer, School of Isolated and Distance Education, September 2017

"I learnt so much and hope to use this effectively and help my colleagues too."
Leanne Robertson, Home Economics Teacher, Donnybrook District High School, September 2017

"Very appropriate and useful."
Natalie Turner, Teacher, Manning Primary School, September 2017

"Excellent, relatable and interesting."
Sarah Hopley, Program Coordinator, South Fremantle Senior High School, September 2017

"Fantastic, engaging and interesting. This is one of the better PDs I have done."
Selena Clohessy, Music Teacher, Swan View Senior High School, September 2017

About the facilitator

Trevor Lawson is the Director of Verbal Judo Australia. Since 1996, Verbal Judo Australia has delivered more than 2000 programs across the country to government agencies and private companies. This is an internationally recognised customer service and negotiations training course.

Alignment to professional standards

Australian Professional Standard for Principals:

  • Developing self and others
  • Leading the management of the school
  • Engaging and working with the community.

Australian Professional Standards for Teachers:

Standards Focus areas
3. Plan for and implement effective teaching and learning 3.5
4. Create and maintain supportive and safe learning environments 4.3
5. Assess, provide feedback and report on student learning 5.3
7. Engage professionally with colleagues, parents/carers and the community 7.1

Competency Framework for School Corporate Services Staff:

  • Human Resource Management

Generic competencies:

  • effective communication
  • building and maintaining relationships
  • critical thinking and agility
  • teamwork
  • developing self and others
  • integrity and professional conduct.

    One-day program 

    No current intakes




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There are no current intakes for this program.




Statewide Services Centre
33 Giles Avenue, Padbury

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On the day

  • All programs run from 8.30am to 4.00pm.
  • Business dress is required.
  • Morning tea and lunch are provided.


Please refer to the Venues section above.

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How to register

  • Register for Verbal Judo for Individuals on PLIS.
  • Complete your details.

Further information

Please contact the Institute for Professional Learning on 1300 610 801 or email .


Verbal Judo for Individuals

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