Department of Education

Policies

Policies

Policies

PoliciesHuman resourcesComplaints and misconduct ‹ Disputes and Complaints
School management
Safety and welfare
Human resources
Complaints and misconduct
Disputes and Complaints
Staff Conduct and Discipline Policy and Procedures
A Guide to the Discipline process for Public Sector staff
A Guide to the Discipline process for Wages and other officers
Code of Conduct
Complaints Management Toolkit
Grievance Framework
How to Comply with our Code of Conduct
Reporting Misconduct
Talking with my school
Letter 01 Complainant - Informal grievance received
Letter 02 Complainant - Meeting with line manager
Letter 03 Complainant - Scheduling conciliation, mediation meeting with all parties
Letter 04 Complainant - Notification of Resolution Agreement
Letter 05 Complainant - Notification of Resolution Decision
Letter 06 Complainant - Delay in process
Letter 07 Complainant - Progress update
Letter 08 Respondent- Informal grievance received, future meeting
Letter 09 Respondent - Meeting with line manager
Letter 10 Respondent Scheduling conciliation, mediation meeting with all parties
Letter 11 Respondent - Notification of Resolution Agreement
Letter 12 Respondent - Notification of Resolution Decision
Letter 13 Respondent - Delay in process
Letter 14 Respondent - Progress update
Letter 15 Complainant - Formal grievance received, future interview
Letter 16 Complainant - Scheduling interview
Letter 17 Complainant - Findings of formal assessment and outcome
Letter 18 Complainant - Delay in process
Letter 19 Complainant - Progress update
Letter 20 Complainant - Grievance referred to Standards and Integrity Directorate
Letter 21 Complainant - Response received from Standards and Integrity Directorate
Letter 22 Complainant - Scheduling mediation with external provider
Letter 23 Complainant - Outcome of mediation
Letter 24 Respondent-Formal grievance received, interview or written response
Letter 25 Respondent - Scheduling interview
Letter 26 Respondent - Findings of formal assessment and outcome
Letter 27 Respondent - Delay in process
Letter 28 Respondent- Progress update
Letter 29 Respondent - Grievance referred to Standards and Integrity Directorate
Letter 30 Respondent - Response received from Standards and Integrity Directorate
Letter 31 Respondent -Scheduling mediation with external provider
Letter 32 Respondent - Outcome of mediation
Letter 33 Interviewees - Scheduling interview
Employee housing
Equity and diversity
Human resource management
Leave management
Recruitment, selection, appointment, transfer and deployment
Finance and administration
Corporate management

Disputes and Complaints


5 Definitions

# | A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z

A

Alternative complaint resolution processes


Formal methods of complaint resolution including mediation and line management adjudication that may be utilised in the resolution of local level complaints.
Back to top

B

Breach of discipline


Section 80 of the Public Sector Management Act 1994 and section 239(3) of the School Education Act 1999 provide that a breach of discipline will occur when a member of staff:

  • disobeys or disregards a lawful order;
  • contravenes any section of the Public Sector Management Act 1994 or School Education Act 1999 applicable to the employee;
  • contravenes any Public Sector Standard in Human Resource Management (PS Standards) or the Code of Ethics;
  • is negligent or careless in the performance of his or her functions;
  • commits an act of victimisation under the Public Interest Disclosure Act 2003; or
  • commits an act of misconduct.

 


Back to top

C

Centrally managed complaint


A complaint lodged in writing with the Director General and managed at the central level.

Complainant


An individual who makes a complaint.

Complaint


An expression of dissatisfaction. It may be general in nature or relate to actions or behaviour of another employee, a part of the organisation, a policy or a decision.
Back to top

D

Director General


The Chief Executive Officer of the Department of Education.

Dispute


The expression of a pursued unsatisfied complaint against action taken by an employee of the Department of Education and Training (the Department) acting on behalf of the Department; it may be general in nature or relate to particular staff or part of the organisation; and it may be lodged by any person other than staff employed by the Department and acting in their official capacity.
Back to top

E

Enquiry/concern


A request for service that can generally be addressed at the time of being raised without the need for more involved consideration.
Back to top

I

Investigation


The formal examination of a complaint by an authorised person/s.
Back to top

L

Local level


Means a school, district or central office directorate/branch.

Locally managed complaint


A verbal or written complaint made in relation to an employee, a school, district or directorate, which is appropriate to be managed by, or on behalf of, a principal, director or line manager.
Back to top

M

Managing a complaint


Coordinating all the processes involved in managing the complaint to its conclusion/resolution.
Back to top

P

Procedural fairness


A process that demonstrates procedural fairness is one in which:

  • decision makers act fairly and provide reasons for decisions;
  • the person affected is given a fair hearing;
  • all parties to a matter have an opportunity to put their case where an adverse decision or finding is made; and
  • all relevant arguments are considered and irrelevant arguments are excluded.

Back to top

R

Referring a complaint


Forwarding the complaint to a more appropriate person or level to manage.

Resolution


An outcome of a complaint that is satisfactory to both parties.
Back to top

U

Unresolved complaint


A complaint that has not been resolved to the satisfaction of the complainant.
Back to top
Disputes and Complaints
http://det.wa.edu.au/policies/detcms/policy-planning-and-accountability/policies-framework/policies/disputes-and-complaints.en?bbp.9.policyID=11565114&bbp.s=10&bbp.e=select&bbp.10.pane=7&bbp.v=4&bbp.i=d0.b.1.6.1.4.1&g11n.enc=UTF-8

All contents copyright Government of Western Australia, unless otherwise stated.

Aboriginal and Torres Strait Islander people are advised that this site may contain images of people who are deceased.

Copyright material available on this website is licensed under a Creative Commons Attribution 4.0 International (CC BY 4.0) licence
Exclusions may apply: https://www.education.wa.edu.au/ed/cc984d