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PoliciesHuman resourcesComplaints and misconduct ‹ Disputes and Complaints
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Complaints and misconduct
Disputes and Complaints
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Letter 01 Complainant - Informal grievance received
Letter 02 Complainant - Meeting with line manager
Letter 03 Complainant - Scheduling conciliation, mediation meeting with all parties
Letter 04 Complainant - Notification of Resolution Agreement
Letter 05 Complainant - Notification of Resolution Decision
Letter 06 Complainant - Delay in process
Letter 07 Complainant - Progress update
Letter 08 Respondent- Informal grievance received, future meeting
Letter 09 Respondent - Meeting with line manager
Letter 10 Respondent Scheduling conciliation, mediation meeting with all parties
Letter 11 Respondent - Notification of Resolution Agreement
Letter 12 Respondent - Notification of Resolution Decision
Letter 13 Respondent - Delay in process
Letter 14 Respondent - Progress update
Letter 15 Complainant - Formal grievance received, future interview
Letter 16 Complainant - Scheduling interview
Letter 17 Complainant - Findings of formal assessment and outcome
Letter 18 Complainant - Delay in process
Letter 19 Complainant - Progress update
Letter 20 Complainant - Grievance referred to Standards and Integrity Directorate
Letter 21 Complainant - Response received from Standards and Integrity Directorate
Letter 22 Complainant - Scheduling mediation with external provider
Letter 23 Complainant - Outcome of mediation
Letter 24 Respondent-Formal grievance received, interview or written response
Letter 25 Respondent - Scheduling interview
Letter 26 Respondent - Findings of formal assessment and outcome
Letter 27 Respondent - Delay in process
Letter 28 Respondent- Progress update
Letter 29 Respondent - Grievance referred to Standards and Integrity Directorate
Letter 30 Respondent - Response received from Standards and Integrity Directorate
Letter 31 Respondent -Scheduling mediation with external provider
Letter 32 Respondent - Outcome of mediation
Letter 33 Interviewees - Scheduling interview
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Disputes and Complaints


3 Procedures

3.6 Local management of complaints

When a verbal or written complaint is made to a principal, director or manager and the nature of the issue raised is such that it is appropriate to resolve it locally, the principal, director or manager will take action to resolve the issue at that level.

  1. Complaints made about a staff member, where appropriate to do so, will be resolved promptly at the local level (see Appendix D).
  2. At any stage following receipt of a complaint, either party is entitled to refer the complaint to another authority for resolution, eg: the Corruption and Crime Commission, Ombudsman, the Western Australian Police, or the Equal Opportunity Commission. This will not necessarily prevent the Department from pursuing an investigation.
  3. When complaints are made in writing about the conduct of any employee of the Department, only the substance of the complaint will be provided to the respondent. The full text of the complaint will not be provided to the subject of the complaint except in extraordinary circumstances. In the majority of cases, the name of the complainant will also be conveyed to the employee, unless a complainant's identity needs to be withheld for safety and/or investigative reasons.
  4. The principal, director or manager can reject a complaint that in their opinion is vexatious, trivial or without substance; or does not warrant further action taking into account the provisions of this policy.

Guidelines

See Appendix A,B and C.

Details of these complaints should be recorded in case there is a pattern of complaints that warrant consideration at a later date.


Disputes and Complaints
http://det.wa.edu.au/policies/detcms/policy-planning-and-accountability/policies-framework/policies/disputes-and-complaints.en?bbp.9.policyID=11565114&selected=6&bbp.10.pane=3&bbp.i=d0.b.1.2.1.8.1&g11n.enc=UTF-8

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