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Letter 01 Complainant - Informal grievance received
Letter 02 Complainant - Meeting with line manager
Letter 03 Complainant - Scheduling conciliation, mediation meeting with all parties
Letter 04 Complainant - Notification of Resolution Agreement
Letter 05 Complainant - Notification of Resolution Decision
Letter 06 Complainant - Delay in process
Letter 07 Complainant - Progress update
Letter 08 Respondent- Informal grievance received, future meeting
Letter 09 Respondent - Meeting with line manager
Letter 10 Respondent Scheduling conciliation, mediation meeting with all parties
Letter 11 Respondent - Notification of Resolution Agreement
Letter 12 Respondent - Notification of Resolution Decision
Letter 13 Respondent - Delay in process
Letter 14 Respondent - Progress update
Letter 15 Complainant - Formal grievance received, future interview
Letter 16 Complainant - Scheduling interview
Letter 17 Complainant - Findings of formal assessment and outcome
Letter 18 Complainant - Delay in process
Letter 19 Complainant - Progress update
Letter 20 Complainant - Grievance referred to Standards and Integrity Directorate
Letter 21 Complainant - Response received from Standards and Integrity Directorate
Letter 22 Complainant - Scheduling mediation with external provider
Letter 23 Complainant - Outcome of mediation
Letter 24 Respondent-Formal grievance received, interview or written response
Letter 25 Respondent - Scheduling interview
Letter 26 Respondent - Findings of formal assessment and outcome
Letter 27 Respondent - Delay in process
Letter 28 Respondent- Progress update
Letter 29 Respondent - Grievance referred to Standards and Integrity Directorate
Letter 30 Respondent - Response received from Standards and Integrity Directorate
Letter 31 Respondent -Scheduling mediation with external provider
Letter 32 Respondent - Outcome of mediation
Letter 33 Interviewees - Scheduling interview
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Disputes and Complaints


3 Procedures

3.11 When the Director General will consider a complaint

The Director General or their delegate will consider a complaint if in the Director General's opinion, the complaint may constitute a breach of discipline by an employee and it is not appropriate for local level resolution (See Appendix D); or, if the complaint is conveyed through an outside agency such as the Equal Opportunity Commission, the Corruption and Crime Commission, the Office of the Commissioner for Public Sector Standards or the Ombudsman (State).

When the Director General or their delegate receives a written complaint that may require formal consideration under the disciplinary provisions of the Public Sector Management Act 1994, the Director General or their delegate may within 14 days give the subject of the complaint notice in writing of the substance of the complaint; and give a reasonable opportunity of no less than seven days for the respondent to provide an explanation.

After considering any response, the Director General or their delegate may:

  • decide the complaint is not worthy of investigation and advise the respondent that no further action is warranted. The complainant will be notified that the complaint is concluded; or
  • decide to investigate the complaint.

If the Director General or their delegate decides to investigate the complaint:

  • the respondent will be advised that the complaint will be investigated; and
  • an investigating officer will be appointed to conduct the investigation.

If the Director General or their delegate initiates an investigation of an employee whom the Director General suspects has committed a breach of discipline, the investigation will be in accordance with the provisions of Part 5 Division 3 of the Public Sector Management Act 1994 or, where that Act is not applicable to that category of employee, a 'mirrored' process as far as is applicable.


Disputes and Complaints
http://det.wa.edu.au/policies/detcms/policy-planning-and-accountability/policies-framework/policies/disputes-and-complaints.en?bbp.9.policyID=11565114&selected=11&bbp.10.pane=3&bbp.i=d0.b.1.2.1.8.1&g11n.enc=UTF-8

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