Department of Education

Instrumental Music School ServicesFor Schools and Teachers ‹ Issues and concerns - advice for schools

Issues and concerns - advice for schools

Advice on procedures for resolving issues and concerns with instrumental music teachers

While instrumental music teachers work across a number of sites, their line management is off-site through Instrumental Music School Services (IMSS). This has led to some uncertainty regarding correct procedures for resolving issues and concerns as they arise in schools. The general policy and procedures as laid out in the Disputes and Complaints section of the Regulatory Framework forms the basis of this advice. In all cases, on-site resolution should be attempted as a first step.

  1. Parental concerns, queries or complaints
    Discussion with the instrumental music teacher
    • Parent enquiries concerning their child’s progress should be directed to the instrumental music teacher in the first instance.
    • The student journal used by the student and instrumental teacher is the main tool for communication and it is recommended that this be the first step in dealing with any issue.
    • Instrumental teachers will respond by either written comments, telephone contact or a personal appointment, as appropriate.
       
    School level resolution
    • Parents dissatisfied with the instrumental teacher’s response should approach the school principal who will work with them and the instrumental teacher to resolve the issue.
    • If parents wish to formalise their complaint by writing to the school principal, s/he will acknowledge the complaint with a written reply as soon as possible, even if a resolution is not available at that stage.
    • Instrumental teachers will work with parents and school staff to resolve issues locally.
    • If a successful resolution is not reached at the school level, the principal or instrumental teacher should contact the Principal, Instrumental Music School Services for assistance in resolving the matter.
  2. School concerns, queries or complaints
    • Schools that wish to clarify policy and procedures of instrumental music service delivery should contact the Principal, Instrumental Music School Services. Information is also available on the IMSS website at www.det.wa.edu.au/imss.
    • The principal of a school having concerns about the performance of an instrumental teacher in the school should first raise the concerns directly with the instrumental teacher.
    • If the result is not satisfactory for both parties, the principal and/or instrumental teacher should seek the help of the Principal, Instrumental Music School Services to resolve the issue.
    • If a school wishes to formalise a complaint against an instrumental teacher, this must be in writing from the school principal to the Principal, Instrumental Music School Services.
    • The instrumental teacher will receive documentation of the substance of the complaint from the Principal, Instrumental Music School Services.  Resolution will involve a review of the situation and may involve mediation between the teacher and the school.
       
  3. Instrumental teacher concerns, queries or complaints
    • Instrumental teachers wishing to clarify policy and procedures of instrumental music delivery should contact either their program coordinator or the Principal, Instrumental Music School Services.
    • Instrumental teachers should raise concerns at the school with the teacher in charge of music or the school principal, as appropriate. Matters raised with the teacher in charge of music that are not satisfactorily resolved should be taken to the principal.
    • If the result is not satisfactory for both parties, the principal and/or instrumental teacher should seek assistance and advice from the Principal, Instrumental Music School Services.
    • If the teacher wishes to formalise a complaint against a school, this will need to be in  writing from the teacher to the Principal, Instrumental Music School Services.
    • The school will receive documentation of the substance of the complaint from the Principal, Instrumental Music School Services. Resolution will involve a review of the situation by the Principal, Instrumental Music School Services and the school principal and may involve mediation between the instrumental teacher and the school.
       
  4. Unresolved complaints
    If the procedures above are unable to resolve a complaint, it will be referred to IMSS line management and the appropriate Regional Education Office.
     
  5. Formal complaints
    In those exceptional circumstances where a formal or legal process is required, the complaint should be forwarded to the Standards and Integrity Directorate of the Department of Education.

 

Issues and concerns - advice for schools
http://det.wa.edu.au/imss/detcms/education/instrumental-music-school-services/for-schools-and-teachers/issues-and-concerns---advice-for-schools.en?cat-id=17018120

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